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On 2 August 2023 The Star was fined $140,000 after it pleaded guilty to 11 charges under the Casino Control Act 1982 relating to the operation of the Treasury Brisbane and The Star Gold Coast casinos. We closely monitor Queensland’s casinos and, if necessary, will take court action against casino operators that breach casino control laws and regulations. Read the public statement about the findings of the suitability review. Assessment of The Star’s progress will inform future decisions regarding The Star Gold Coast’s licence suspension. We are working with the special manager to monitor The Star’s implementation of, and compliance with, the approved remediation plan and its progress towards suitability. The former Attorney-General approved The Star’s first remediation plan in October 2023 and an amended remediation plan in September 2024.
Read the former Attorney-General’s media release about the disciplinary action. The review was initiated following serious allegations about the governance and operational arrangements of The Star entities, as well as public inquiries and regulator investigations into casino operators in other Australian jurisdictions. Yes, The Star Gold Coast operates around-the-clock, except for certain public holidays such as Good Friday, ANZAC Day, and Christmas Day.
The Star welcomes millions of guests each year across The Star Brisbane, The Star Gold Coast and The Star Sydney, working to deliver vibrant entertainment, premium dining, luxury accommodation and world-class events, all within safe and responsible environments.
Monitoring cashier updates and checking email regularly may help you stay informed about any additional review requests or verification checks that need attention. The Star Club loyalty program offers a unique touch with its cross-object rewards system, fostering a sense of community among players across various locations in Australia. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances. Our Values guide how we serve our guests, support our communities and work together every day.
• Flexibility with deposits/withdrawals via diverse banking options• Empowered decision-making through accessible responsible gambling tools• Enhanced gaming experience thanks to seamless navigation & mobile usability• Exclusive cross-location rewards within the Star Club loyalty program The casino offers Daily Deposit Limit, pokies win real money Player Activity Statements, voluntary gaming suspension, and self-exclusion to support players who want to maintain a healthy balance between play and life. • The main benefit of promotions for new players is that they allow entry into exclusive loyalty programs.• Cashback offers, welcome bonuses and free spins incentives can vary in scope but have clear wagering requirements and eligibility criteria tied to them.• Regular rewards, tournaments, or missions are relatively standard across participating properties. OfferWhat You GetHow To QualifyWageringKey RulesLoyalty ProgramExclusive rewards, comps, and benefitsMembership in The Star Club, use of physical casino servicesTier-based progression with requirements for different levelsUse at participating properties within a reasonable timeframeDaily Deposit LimitAbility to set limits on deposits made in one dayOption to do so through the app or guest service desk-Limits apply daily and can be changed or removed as needed The Star Gold Coast approaches transparency by clearly outlining bonus terms, wagering requirements, game weighting, withdrawal rules, and account processes. Safer gambling tools are also in place to empower responsible gaming practices, including self-exclusion options, deposit limits, and activity statements. This is coupled with swift banking options, 24/7 customer support through multiple channels, including email, phone, and on-site Guest Service Desk.
Furthermore, responsible gambling tools like daily deposit limits, voluntary suspension, and self-exclusion are available to safeguard player well-being. Without the Minister’s approval, the casino operator entered into an agreement with Lawrence Fu to bring high roller players to the casino to gamble. On this page you’ll find information about reviews and prosecutions of Queensland casinos. The Safer Gambling team is also available 24/7 to provide advice and support on responsible gaming practices.
FeatureDetailsRegulated byQueensland Gaming RegulationBanking options available for swift deposits/withdrawalsYesResponsible gambling tools, including self-exclusion/suspension/daily deposit limitsAvailableCustomer support channels (phone/email/on-site) and availabilityMultiple channels, varying hours of operationGame RTP and fairness audit policy disclosedIndependent auditing in place The Star Gold Coast offers a withdrawal structure that allows players to request funds via various methods, subject to account approval and verification review. Supported methods include cash, electronic fund transfers (EFTs), and some card payments, allowing instant deposits or same-day transactions in AUD, provided player verification is up-to-date. Support teams at The Star Gold Coast are well-equipped to handle a variety of issues related to customer accounts, payments, bonuses, and game rules. Furthermore, players can utilize responsible gaming resources, including a help centre with searchable content and self-exclusion options, to ensure a safe experience. MethodDepositWithdrawalMin-Max AmountCashInstant deposit via The Star Hotel ReceptionSame day to next business day via The Star Hotel ReceptionAU$0.01-$100,000EFT (Bank Transfer)1-6 hours out via online banking or bank branchAfter approval for withdrawal request made within the app and verified at the casino floor in personAU$50 – No MaximumCard PaymentsTypically within a few business days upon processing by issuerSame day to next business day via The Star Hotel Reception if player has used card before at this venueAU$500-$10,000 per transaction
The Star Gold Coast offers a comprehensive casino experience, blending traditional games with modern amenities, while also addressing responsible gaming concerns. They can assist with verifying identification documents, troubleshooting payment problems, clarifying bonus terms and conditions, setting up safer gambling limits, escalating account security concerns, or answering general questions about casino operations. The Star Gold Coast’s mobile offering is accessible through a website that mirrors the desktop experience, allowing for browser-based play on both Android and iOS devices. Recurring engagement features include seasonal campaigns with leaderboard events, prize draws, and reload rewards. Members who reach higher tiers enjoy tailored bonuses, faster support handling, and enhanced perks such as priority entry, VIP lounges, and special events access.
The redactions have been made to protect non-public commercial information that is available to the Special Manager and ongoing regulatory processes by the Office of Liquor and Gaming. Customers can reach out via email, phone, or the dedicated Guest Service Desk on site for assistance with account verification, payment inquiries, withdrawal requests, and general queries about their gaming experience. The Star Gold Coast offers a variety of promotions that cater to both new and loyal players, but its approach to bonuses is relatively straightforward with limited welcome incentives available online or through the app. The Star Gold Coast offers a range of deposit and withdrawal options for players to manage their funds conveniently.